We offer free ground shipping within the continental U.S.
If your order is being shipped outside of the continental U.S., the cost will be calculated during the checkout process.
US orders arrive within 10-15 business days of purchase. International orders can take approximately 15-20 business days to arrive. Once your order is shipped you will be notified via email with tracking information.
Yes, all ArtBox® works arrive ready to hang and include hanging hardware.
The majority of U.S. orders are shipped via FedEx or UPS. International orders are typically shipped via DHL.
Care and Handling
Each naturally unique ArtBox® incorporates real preserved plants and/or flowers.
No water or maintenance is necessary. Please keep works away from direct sunlight and areas of high humidity, which may cause fading or discoloration. Hanging an ArtBox® in an airconditioned or low humidity environment and away from the sun, just as recommended for any other work of art, will ensure many years of satisfaction.
To dust or clean the exterior plexiglass, please use a soft cloth and a plexi cleaner solution (such as the Blue Ribbon Plexi-Clean brand).
Customer Service Questions
Please contact customer service via chat or phone to describe what the damages are. Please also send photos of the damage to email@example.com. We will take proper action to rectify the situation, including exchange or refund, if necessary.
We accept Visa, Mastercard, and American Express. Payments can also be arranged via check or wire transfer by contacting firstname.lastname@example.org.
For all press inquiries, please email email@example.com.
U.S. and International phone support: 844.297.ERTH
Phone support hours: Mon – Sat, 10 am – 7 pm EST
Cancellation and Return Policy
You may cancel or amend your order within 24 hours of purchase. We are committed to our customers and want you to be happy, and we stand by our product by offering a 100% customer satisfaction guarantee. Just return the product to us in its original condition via FedEx or UPS within 48 hours of receipt, email tracking information to firstname.lastname@example.org, and you will be issued a refund upon receipt and inspection.
*Note: we do not provide pre-paid shipping packages or labels for return shipping.
Yes, we do work with the trade community (interior designers, architects, and decorators) as well as select distribution partners. Please email email@example.com if you are interested in sourcing for design projects, or if you have a retail outlet where our collection could be of fit. Please include information about your business in the email.